Privacy Policy

Welcome to Hangry Joe's. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Hangry Joe's ("we," "our," "us," or "the Company") collects, uses, stores, shares, and protects your personal information when you visit our website at hangryjoes-meal.rest, place orders, use our services, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, creating an account, or otherwise interacting with Hangry Joe's, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy is governed by the laws of the United States, including applicable federal and state privacy regulations. If you are a resident of California, additional rights and protections apply to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in detail below.

1. About Hangry Joe's

Hangry Joe's is a food service business operating in the United States. We provide food ordering, delivery coordination, catering, and related services through our website and other channels. Our contact information is as follows:

For all privacy-related inquiries, requests, or complaints, please contact us at the email address listed above. We are committed to responding to all legitimate privacy requests in a timely and transparent manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification purposes)
• Username and password for your account
• Profile photo (if you choose to provide one)

2.2 Payment and Financial Information

When you make a purchase or place an order through our website, we collect payment-related information. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Gift card numbers or promotional codes

Please note that we do not directly store full credit or debit card numbers on our servers. Payment card information is handled by PCI-DSS compliant third-party payment processors, and we only retain limited transaction information necessary for order confirmation and record-keeping.

2.3 Order and Transaction Information

We collect information about the food items and services you order, including:

• Items ordered and quantities
• Order dates and times
• Delivery or pickup instructions
• Special dietary requests or food allergy notes
• Order history and preferences
• Customer reviews and ratings submitted

2.4 Usage Data and Website Activity

When you visit and use our website, we automatically collect certain technical information about your visit, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Links clicked and features used
• Referring website or source (how you found us)
• Date and time of your visit
• Search queries made on our site
• Session duration and frequency of visits

2.5 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Screen resolution
• Unique device identifiers
• Mobile network information

2.6 Location Information

To provide accurate delivery estimates and to help you find our locations or service areas, we may collect:

• Geographic location data (city, state, ZIP code) derived from your IP address
• Precise geolocation data from your device, only if you grant explicit permission through your browser or device settings
• Delivery address information you provide when placing an order

2.7 Communications and Customer Support Data

If you contact us via email, phone, chat, or any other communication channel, we may collect and retain:

• The content of your messages and inquiries
• Records of our responses
• Complaint or feedback details
• Social media interactions if you communicate with us through social platforms

2.8 Cookies and Tracking Data

We use cookies and similar tracking technologies to collect data about your browsing behavior and preferences on our website. For more detailed information, please see Section 8 (Cookie Policy) of this document.

2.9 Voluntarily Submitted Information

Any additional information you voluntarily provide us — such as responses to surveys, entries in contests or promotions, or comments in feedback forms — will also be collected and stored in accordance with this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all aimed at providing you with a better experience and running our business effectively. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup of your orders
• Communicating order status updates, confirmations, and receipts
• Processing payments and managing refunds or disputes
• Managing your account and profile settings
• Facilitating catering requests and special arrangements

3.2 Customer Support

• Responding to your questions, complaints, or feedback
• Troubleshooting technical issues with the website or app
• Investigating and resolving order disputes
• Providing allergen or dietary information upon request

3.3 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Understanding customer preferences to enhance our menu offerings
• Monitoring and improving website performance and security
• Conducting internal research and product development
• Identifying trends and patterns to optimize our services

3.4 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, or special offers (with your consent where required by law)
• Informing you about new menu items, seasonal specials, or loyalty rewards
• Running targeted advertising campaigns based on your interests and preferences
• Delivering personalized content and recommendations on our website

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing, we may still send you transactional or service-related communications.

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or courts
• Detecting and preventing fraudulent transactions or security incidents
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public

3.6 Personalization

• Remembering your preferences, past orders, and favorite menu items
• Customizing the website experience based on your location and browsing history
• Offering loyalty rewards and personalized discounts based on your order history

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who help us operate our business and provide our services. These service providers may have access to your personal information only to perform specific functions on our behalf and are obligated not to use it for any other purpose. Examples include:

• Payment processors: To securely process your payment transactions
• Delivery partners: To fulfill your food delivery orders
• Email and SMS marketing platforms: To send you communications
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support software providers: To manage customer service interactions
• Cloud hosting and data storage providers: To host our website and store data securely
• Fraud prevention services: To detect and prevent unauthorized transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as:

• Court orders, subpoenas, or warrants
• Requests from federal, state, or local government authorities
• Regulatory investigations or compliance audits
• Situations where disclosure is necessary to prevent imminent harm, fraud, or illegal activity

4.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, sale of assets, or other business reorganization, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in other circumstances where you have provided your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other business purposes without restriction.

5. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive data is encrypted both in transit and at rest.
• Access controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. Employees are bound by confidentiality obligations.
• Payment security: We rely on PCI-DSS compliant payment processors to handle all credit and debit card transactions. We do not store full card numbers on our systems.
• Regular security assessments: We conduct periodic security reviews, vulnerability assessments, and audits to identify and address potential risks.
• Incident response: We have procedures in place to detect, investigate, and respond to potential data security incidents, including notifying affected users in accordance with applicable law.
• Secure data storage: Personal information is stored on servers with physical security controls, firewalls, and intrusion detection systems.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee absolute security of your data. In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable federal and state laws, including applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by law.

6.1 General Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

6.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which we use it, and whether we share or sell it to third parties.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CCPA/CPRA. Hangry Joe's does not sell personal information for monetary compensation; however, certain third-party advertising activities may constitute "sharing" under California law, and you may opt out of such activities.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use of sensitive personal information to purposes permitted by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise your California privacy rights, you or an authorized agent may submit a verifiable consumer request by emailing us at [email protected]. We will respond to verified requests within 45 days, with the possibility of a 45-day extension when necessary.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"

To protect your privacy and security, we may need to verify your identity before processing your request. We will ask you to provide information sufficient to confirm your identity, such as your name, email address, and order history. We will not use this information for any other purpose.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law. Our general data retention practices are as follows:

When personal information is no longer needed, we will delete it or anonymize it in a secure manner. If you request deletion of your account or personal information, we will process your request in accordance with applicable law and our retention schedules. Please note that we may retain certain information even after a deletion request if required by law or for legitimate business purposes, such as fraud prevention or legal defense.

8. Cookie Policy

Our website uses cookies and similar technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website usage, and deliver relevant advertising.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and collect information about how you use the site.

8.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly. They enable core features such as shopping cart functionality, user authentication, and security. Without these cookies, certain features of our website would not be available.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. We use this data to improve our website. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies allow the website to remember your choices and preferences (such as your preferred language, delivery address, or past orders) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. However, please note that disabling certain cookies may affect the functionality of our website. You can also opt out of certain advertising cookies by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info.

For a comprehensive overview of the specific cookies we use, their purposes, and their retention periods, please refer to our full Cookie Policy.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. Hangry Joe's does not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under 18 for marketing purposes without verifiable parental consent.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a request, we will take steps to promptly delete the relevant information from our records.

We do not intentionally market our services to minors, and we do not knowingly allow minors to create accounts or place orders on our platform. By using our website and services, you confirm that you are at least 18 years of age.

10. International Data Transfers

Hangry Joe's is based in the United States, and the personal information we collect is primarily processed and stored on servers located within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information could be transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that adequate safeguards are in place to protect your information consistent with the requirements of applicable law. These safeguards may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Relying on standard contractual clauses or other legally recognized transfer mechanisms
• Using service providers that have certified their compliance with recognized data protection frameworks

If you have questions about our international data transfer practices, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Hangry Joe's. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, our website may integrate with third-party platforms such as social media networks (e.g., Facebook, Instagram, Twitter). If you interact with these features, the third-party platform may collect information about your visit and your interaction with their features. Your interactions with these features are governed by the privacy policies of the respective third parties.

12. Federal Consumer Protection and FTC Compliance

Hangry Joe's is committed to fair and transparent data practices in accordance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce, including those related to data privacy and security. We strive to ensure that:

• Our privacy disclosures are clear, accurate, and not misleading
• We honor the privacy choices and preferences of our customers
• We implement reasonable security measures to protect personal information
• We only collect personal information that is relevant and necessary for the purposes stated in this Privacy Policy

If you believe that we have engaged in any unfair or deceptive practice regarding the handling of your personal information, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority. Depending on your state of residence, the relevant authorities may include:

13.1 Federal Authorities

• Federal Trade Commission (FTC): www.ftc.gov/complaint or call 1-877-382-4357

13.2 California Residents

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.3 Other States

If you reside in another state with specific privacy laws, you may contact your state's Attorney General's office or relevant consumer protection authority. We encourage you to seek information about the specific rights and remedies available to you in your state.

13.4 Contacting Us First

We encourage you to contact us first before filing a complaint with a regulatory authority. Many issues can be resolved quickly through direct communication. You may reach us at:

We commit to acknowledging your complaint within 5 business days and providing a full response within 30 days of receipt.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently alter its data collection or use practices in response to DNT signals. However, we continue to monitor developments in this area and will update our practices as standards evolve.

If you are concerned about tracking, we recommend using browser settings or extensions to manage cookies and tracking technologies, as described in Section 8 of this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the change
• Send an email notification to registered users where required by law or where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you disagree with any updates to this Privacy Policy, you should discontinue using our services and may request deletion of your account and personal information by contacting us at [email protected].

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving privacy-related inquiries promptly and transparently.

Our privacy team is available to assist you Monday through Friday during regular business hours. We will make every effort to address your inquiry in a thorough and timely manner. Thank you for trusting Hangry Joe's with your personal information. We value your business and are committed to protecting your privacy every step of the way.